At Irina Containers, your satisfaction is our priority. We strive to ensure your purchasing experience is seamless, but if you’re not fully satisfied, we’re here to help. This policy outlines our return and refund process to ensure transparency and convenience.

Cancellation Policy

You can cancel your order within 30 days without providing a reason.

• The cancellation period begins from the day you receive the goods or when a third party designated by you (excluding the carrier) takes possession of the delivered item.
• To cancel your order, notify us through a clear statement via email at contact@irinacontainers.com.

Return Conditions

To qualify for a return, ensure that:

1. The goods were purchased within the last 30 days.
2. The goods are unused, in their original packaging, and in resellable condition.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized goods made to your specifications.
• Goods that deteriorate rapidly or are past their expiration date.
• Unsealed items unsuitable for return due to health or hygiene reasons.
• Goods that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns for items that do not meet these conditions at our sole discretion.

Refund Process

Once we receive your returned goods and inspect them to ensure compliance with our conditions:

• We will process your refund within 30 days.
• Refunds will be issued using the same payment method as your original purchase.
• No additional fees will be charged for the refund.

For Gifts:

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to your address upon receiving the returned item.
• If the gift wasn’t marked as such or was shipped to the gift giver, the refund will be sent to the gift giver.

Returning Goods

You are responsible for the cost and risk of returning the goods.

• Return Address:
  Irina Containers
  823 O’Keefe Ave, New Orleans, LA United States

We recommend using an insured and trackable mail service to prevent loss or damage during transit. Refunds will only be processed upon receipt of the returned item or proof of delivery.

Contact Us

For any questions or concerns about our Return & Refund Policy, reach out to us at:
Email: contact@irinacontainers.com

By making a purchase with Irina Containers, you acknowledge and agree to the terms outlined in this policy.